MS Society Helpline

Our MS Helpline gives emotional support and information to anyone living with MS. We’re here Monday to Friday, 9am to 7pm except bank holidays.

It’s free to call from landlines and mobiles within the UK. What you tell us is confidential and when you call us, it won’t show on your phone bill.

We also have a confidential email service: helpline@mssociety.org.uk. So drop us a line and we’ll get back to you within five working days.

We know everyone’s MS is different and the impact of MS can change over time. We also know that MS affects more than just people with a diagnosis. We support people with MS, people worried about MS, those going through the diagnostic process and those who are newly diagnosed. We also support carers, friends and family, employers and professionals.

We’re here to support you in whatever way we can. We provide emotional support and information on a range of topics, including:

• symptoms
• current research
• diagnosis
• accessing services
• support and benefits
• getting in touch with the MS community

While we are able to offer information and support, we are not medically trained and we’re not qualified benefits advisers. We can’t tell you what to do, but, if you’re contacting us about a medical issue or have a benefits query, we can explore your options with you. This will help you to make the best decision for your situation and, if appropriate, direct you to the right service for you. The information we provide is always accurate, evidence-based and up to date.