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Customer Service & Food Safety Courses - Community Systems

Community Systems offer a range of  courses including WorldHost - Principles of Customer service, Service across Cultures, and Customers with Disabilities. Community Systems also offer the 1 day CIEH Level 2 course in Food Safety. The courses we run can help people improve their customer service to help them find  them find work, or improve their skills in customer service. The CIEH Food Safety is useful for anyone looking in roles working with food, whether in Hospitality, Catering or Retail.  Please contact us by telephone on 0208 782 1770.

Principles of Customer Service

In this 2 day interactive accredited programme, you will think about your own experiences of good and bad customer service, understand why customer service has such an impact on your customer's experience and learn vital communications skills that will set you up for success. This course can also help prepare you for interviews in the hospitality industry or customer service roles.

Service Across Cultures

Making sure that customers feel comfortable is a crucial part of the customer service process. But if there’s a language barrier or cultural differences, it can be an awkward experience for staff and customers alike. We will give you tips and techniques to help provide a great service for all customers – from using appropriate gestures to avoiding the use of slang and jargon. We’ll get you to think about your own cultural background too, and how that shapes your perception of others.

Customers with Disabilities

You will gain the knowledge and confidence to cater for disabled customers’ needs sensitively and effectively. We will debunk some of the myths around disabilities, and give you tips and tech-niques on assisting customers with common disabilities and impairments – such as restricted mobility and hearing or visual impairments.

CIEH Level 2 Food Safety

Our Food Safety course is for anyone looking for work in a setting where food is prepared, cooked or handled. Our award winning trainer (Nick) has years of experience and provides valuable insights and tips for working in this sector.

Venues: These vary but our sessions are usually held in Woolwich and Greenwich -  please download our leaftet for further information.

If you are in receipt of state benefits you may be able to attend courses at no cost. For more information about our courses and referral process contact our Customer Service

Who to contact

Contact Name
Linda Ransome
Contact Position
Trainer
Telephone
0208 782 1770
E-mail
Linda.ransome@communitysystems.co.uk

Time / Date Details

Time of day
Afternoon
Morning
Session Information
9:30 - 4:30
Last updated on 17/07/2018
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