Skip to main content

Scams - Cold Calling from National Fraud Authority

Royal Greenwich Trading Standards are warning residents about a scam where fraudsters are cold calling and emailing people claiming to be from Action Fraud and the National Fraud Authority (NFA). The NFA was shut down in 2013.

The fraudsters are cold calling from withheld numbers and contacting victims from

 They are trying to scam people in various ways which include:

  • Telling victims that they can obtain a refund from a previous fraud because the suspect has been caught.
  • Telling victims their IP address was being used as part of fraud overseas and remote access was needed to rectify the issue. 
  • Cold calling and claiming that victims are entitled to refunds and bank details were needed to transfer the money. 

Action Fraud are not affiliated with these scammers and would never under any circumstances request information such as this.

Please remember it is easy for fraudsters to set up an email address like and be aware that scammers can change this at any time.

If you receive a call or email that is suspicious and you want to verify the identity claiming to be from Action Fraud you can call 0300 123 2040 or email

Blocking Nuisance Calls

The Telephone Preference Service (TPS) is a FREE service.  It is the official central opt out register on which you can record your preference not to receive unsolicited sales or marketing calls.

For more information, contact the TPS on 0845 070 0707 or at

REPORTING to Trading Standards

Tel. 020 8921 8223 or email

Who to contact

Parent Organisation
Royal Greenwich Trading Standards Rapid Response Team