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Scams - Cold Calling Repairs Fraudsters

Royal Greenwich Trading Standards are warning residents to be aware of cold callers currently operating in the Borough.

These Fraudsters are knocking on the door and telling residents that they
have a loose tile that needs repairing which is often not true, a small price is
negotiated and the traders get on the roof.

The residents are then told that there is a major problem, such as a chimney
stack that may fall through the conservatory and they will be given some time
to think about having the work done, a matter of days later the traders turn up
and start work without permission. They then charge the consumer many
thousands of pounds and make them feel they have to pay.

Trading Standards advise residents not to use cold callers for work needed on
your property.

You can use our What Trader scheme for approved traders, further info can
be obtained by calling Trading Standards on the number below.

Remember to SAY NO to Rogue Traders
 SAY NO to uninvited callers
 SAY NO to cash payments
 SAY NO to unnecessary repairs
 SAY NO politely but firmly

 You do not have to agree to work being offered.
 Remember your 14 day “cooling off” period when buying on your doorstep.
Find out more at

Protect others by reporting incidents like this.
If the matter is urgent or the traders are still there, report this to Royal Greenwich Trading Standards as soon as it happens on 0208 921 8223.
Otherwise, call the Citizens Advice consumer service on 03454 04 05 06 (Monday – Friday 9am – 5pm) or report it to them by email at

Who to contact

Royal Greenwich Trading Standards
Parent Organisation
Royal Greenwich Trading Standards Rapid Response Team