Age UK Bromley and Greenwich - Information & Advice
The Information and Advice service aims to:
- Provide free, confidential and independent advice service to people aged 50+ living in the Royal Borough of Greenwich.
- Provide generalist advice on a range of issues including employment rights, welfare benefits, housing, legal issues, relationships, and consumer rights.
- Work with other professionals in order to ensure older people are aware of the services available to them
- Keep up to date with any changes affecting older people and disseminate this knowledge as appropriate
- Obtain funding to continue to provide the service.
- Monitor and evaluate service provision and utilise this to develop the service.
- Encourage feedback from clients to support development of the service
- Ensure all older people in both boroughs can access the service whether by telephone, email, SMS text, office visit, outreach or home visits.
- Promote the service in both boroughs.
The Service will answer enquiries from:
Anyone who has an enquiry or needs information relating to an older person or an issue affecting them.
Enquirers can access the service:
- By telephone Information & Advice direct line 0208 315 1850 (option 1) Open Monday to Friday 9.00am – 5.00pm. Outside these hours and during busy periods calls are diverted to the National Age UK Advice Line 0800 678 1602
- By email info@ageukbandg.org.uk
Who to contact
- Contact Name
- Information & Advice
- Telephone
- 020 8315 1850 (Option 1)
- info@ageconcernbandg.org.uk
- Website
- Age UK - Information and Advice
- Notes
Telephone information & advice helpline is available 9-5 Mon-Friday and voicemail overnight with calls returned next day.
Address Greenwich Office: 2-6 Sherard Road, Eltham, SE9 6EX
Address Bromley office: Community House, South Street, Bromley, BR1 1RH
- Parent Organisation
- Age UK Bromley & Greenwich
Where to go
- Name
- Age Concern
- Address
-
Age UK Bromley & Greenwich
2-6 Sherard Road
London
- Postcode
- SE9 6EX
- Notes
Various locations - Please see Website
Other Details
Availability
- Other notes
In some circumstances we may need to make an appointment for you to come back another time.
- By home visits – Following a telephone enquiry an adviser may need to visit a client in their own home if the enquiry cannot be answered over the phone. Examples include completing benefit application forms and sorting out complex benefits issues.
- By outreach appointments – drop-in sessions are offered at several locations across the borough.
The Service answers enquiries on any topic relating to people over age 50 and includes:
- Claiming welfare benefits
- Community Care e.g care at home, residential care, safeguarding
- Housing issues e.g. housing options, homelessness, property repairs
- Support available in the home e.g. domestic chores, gardening, befriending
- Safety and security e.g. Telecare, advice on home security
- Healthy living e.g. social and fitness activities
- Support for carers
- Equipment e.g. home adaptations where to get a stair lift
Age UK Bromley and Greenwich cannot provide:
- Consumer debt advice
- Financial advice
- Immigration advice
- Legal Advice
In any instance where the service is unable to help a client the adviser will do their best to signpost or refer a client to another service that can help them, with a preference being given to AQS mark holders.
Quality Standards
Our advice service is regulated by:
Age UK Information and Advice Quality Program (IAQP) and the national Advice Quality Standard (AQS