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Privacy Policy




HOW WE USE YOUR INFORMATION


This privacy notice tells you what to expect when we (“us”/“we”) collect information about you or your actions whilst on this website.


The terms of this privacy notice will apply to all information collected about visitors to our website, including our members.


VISITING OUR WEBSITE AND USING YOUR DATA


When someone visits our website we collect standard internet log information and details of visitor behaviour patterns. This information is collected anonymously and will not directly identify you.


Where analytical data is collected following your visit to our website, the data will be used to:



  • ensure that content from our website is presented in the most effective manner for you and for your computer.

  • help make the website easier to use.


In the event that we require you to provide personal data, such as when you register as a member, this information will only be used to contact you in relation to the services you have requested. Any personal data will be held securely on our servers within the European Economic Area and we will never sell your data.


In any event, all handling or processing of any data, personal or anonymous, will be in strict compliance with the General Data Protection Regulation and Data Protection Act 2018  (the “Act”) and as replaced, repealed or amended from time to time. 


USE OF COOKIES


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.


COMPLAINTS OR QUERIES


We strive to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.


DISCLOSURE OF PERSONAL INFORMATION


In almost all circumstances we will not disclose personal data without your consent. However, when a complaint is investigated, for example, it may be necessary to share personal information with the particular organisation or governing bodies concerned. Further information is available upon request about the factors we shall consider when deciding whether information should be disclosed.


Further examples of when disclosure may be required include:



  • where you have elected to utilise the interactive services and/or third party portals we offer through our website, disclosure may be required in order to obtain the necessary licences and consents; or

  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply of services and other agreements; or to protect the rights, property, or safety of us, our customers, or others. This may include exchanging information with other companies and organisations for the purposes of fraud protection.


LINKING


Our website may, from time to time, contain links to and from the websites of third party partner networks, advertisers and affiliates. If you follow a link to any of those websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check those policies before you submit any personal data to these websites and ensure you have read and understood their terms of use.


ACCESS TO INFORMATION


The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


CHANGES TO OUR PRIVACY POLICY


Any changes we may make to our privacy policy in the future will be posted on this webpage.


HOW TO CONTACT US


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to community-directory@royalgreenwich.gov.uk.



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